CAHPS® Results
Medicaid Adult CAHPS® Annual Results.
Passport’s scores for the past two years are below. You can see how Molina performs compared to the NCQA 66.67th percentile Quality Compass Benchmark.
The CAHPS reporting year is the year after the data was collected. For example, “2024 Rate” includes data from January to December 2023 and “2025 Rate” includes data from January to December 2024.
|
Measure |
2024 Rate |
2025 Rate |
Goal |
|
Rating of All Health Care |
60.48 |
60.43 |
59.62 |
|
Rating of Personal Doctor |
64.58 |
69.91 |
72.83 |
|
Rating of Specialist Seen Most Often |
71.05 |
69.31 |
70.00 |
|
Rating of Health Plan |
65.40 |
65.48 |
64.32 |
|
Coordination of Care |
NA |
90.00 |
87.50 |
|
Getting Care Quickly |
90.35 |
83.31 |
84.25 |
|
Getting Needed Care |
86.81 |
84.77 |
84.48 |
|
How Well Doctors Communicate |
96.01 |
95.29 |
94.30 |
|
Customer Service |
NA |
91.26 |
90.50 |
NA = Not Available Due to Small Denominator
Medicaid Child CAHPS® Annual Results.
Passport’s scores for the past two years are below. You can see how Molina performs compared to the NCQA 66.67th percentile Quality Compass Benchmark.
The CAHPS reporting year is the year after the data was collected. For example, “2024 Rate” includes data from January to December 2023 and “2025 Rate” includes data from January to December 2024.
|
Measure |
2024 Rate |
2025 Rate |
Goal |
|
Rating of All Health Care |
72.30 |
72.80 |
73.43 |
|
Rating of Personal Doctor |
77.80 |
78.40 |
79.43 |
|
Rating of Specialist Seen Most Often |
75.80 |
71.30 |
74.77 |
|
Rating of Health Plan |
74.30 |
77.70 |
74.45 |
|
Coordination of Care |
82.50 |
81.80 |
87.05 |
|
Getting Care Quickly |
90.10 |
87.60 |
88.56 |
|
Getting Needed Care |
88.30 |
83.60 |
86.41 |
|
How Well Doctors Communicate |
95.20 |
95.50 |
95.04 |
|
Customer Service |
91.60 |
85.40 |
89.73 |
Medicaid Children with Chronic Conditions (CCC) CAHPS® Annual Results.
Passport’s scores for the past two years are below. You can see how Molina performs compared to the NCQA 66.67th percentile Quality Compass Benchmark.
The CAHPS reporting year is the year after the data was collected. For example, “2024 Rate” includes data from January to December 2023 and “2025 Rate” includes data from January to December 2024.
|
Measure |
2024 Rate |
2025 Rate |
Goal |
|
Rating of All Health Care |
|
71.58 |
70.99 |
|
Rating of Personal Doctor |
|
76.00 |
78.50 |
|
Rating of Specialist Seen Most Often |
|
76.00 |
75.14 |
|
Rating of Health Plan |
|
75.21 |
69.61 |
|
Coordination of Care |
|
88.89 |
86.67 |
|
Getting Care Quickly |
|
94.33 |
91.64 |
|
Getting Needed Care |
|
86.12 |
87.15 |
|
How Well Doctors Communicate |
|
96.08 |
95.54 |
|
Customer Service |
|
NA |
90.43 |
NA = Not Available Due to Small Denominator