Frequently Asked Questions
What is Molina Complete Care for MyCare Ohio?
It's a program to provide better, coordinated health care for people with both Medicare and Medicaid, often called dual eligible or duals. In Ohio, this is called MyCare Ohio.
Why join a MyCare Ohio Plan?
By combining the two, you get Medicare and Medicaid services plus prescription drugs in one plan. To make it even easier, a care coordinator and care team works with you to ensure you get all the services you need.
Why join Molina Complete Care for MyCare Ohio?
We understand that your health and well-being is what matters the most. By coordinating all your Medicare and Medicaid benefits under one plan, Molina Complete Care for MyCare Ohio offers health care focused on your unique needs.
This means you create your care team. Doctors, nurses, a care coordinator and other health professionals will be ready to provide the care you need, all under one plan. And that means one Member ID for both Medicare and Medicaid benefits. You don't pay extra to join.
Plus, Molina has over 35 years of experience working closely with our members and communities, providing the high quality health care you need and deserve.
What benefits and services will be available?
A plan like Molina Complete Care for MyCare Ohio will combine and coordinate all your Medicare and Medicaid benefits in one single health plan.
- All Medicare benefits under
- Part A - Hospital
- Part B - Medical
- Part D - Prescription Drugs
- Medicaid covered benefits and more
Can I keep my current doctor and other care providers?
We know it's important to you to keep receiving care without interruption. That's why we work with you and your doctors to make sure you get what you need. For a time after you join Molina Complete Care for MyCare Ohio, you may be able to continue to receive care from a provider that is not a network provider. This is called transition of care. Transition of care is important to ensure a smooth transition to our health plan and can last from 90 days up to a year. Your care team will work to add your providers to the Molina MyCare Ohio network. Meanwhile, you must still call Member Services before seeing your provider.
After the time period you must get all your covered services from providers who work with Molina Complete Care for MyCare Ohio. These are "in-network" providers. Your doctor must agree to work with Molina Complete Care for MyCare Ohio.
How will enrollment work?
The Ohio Department of Medicaid sent you a letter about the upcoming Open Enrollment Period. To keep Molina Complete Care for MyCare Ohio for your Medicaid benefits, you do not need to do anything. If you are a Molina MyCare Ohio Medicaid member and do not get your benefits from Molina, you need to choose Molina Complete Care for MyCare Ohio for your Medicare benefits, too. You'll get extra benefits!
For more information, call the Molina Medicare Enrollment and Information Center: (866) 403-8293. Hours are seven days a week, 8 a.m. to 11 p.m. Eastern Time (October 1 – March 31) and Monday - Friday, 8 a.m. to 11 p.m. Eastern Time (April 1 – September 30).
You have the right to choose the health plan that is right for you and your unique needs. Make it Molina Complete Care for MyCare Ohio.
How do I enroll?
Call the Ohio Medicaid Consumer Hotline and tell them you want to join Molina Complete Care for MyCare Ohio.
(800) 324-8680
Hearing Impaired TTY (800) 292-3572
7 a.m. to 8 p.m. Monday to Friday and 8 a.m. to 5 p.m. on Saturday.
You can also visit the enrollment website at www.ohiomh.com.
Check out the eligibility criteria on the Am I Eligible? section.
Learn How to Enroll in Molina Complete Care for MyCare Ohio.
See What's Covered in Molina Complete Care for MyCare Ohio.
View our Member Section to see all of our Member Resources information.
Have more questions? Contact Us.